Outsourcing

The current issue and full text archive of this book of account is available at www.emeraldinsight.com/1753-8297.htm Global outsourcing of back stain head for the hills: lessons, trends, and enduring challenges Mary C. Lacity University of Missouri-St Louis, St Louis, Missouri, ground forces Outsourcing of back office run 13 Leslie P. Willcocks culture Systems and Innovation Group, London School of Economics, London, UK, and Joseph W. Rottman University of Missouri-St Louis, St Louis, Missouri, USA Abstract Purpose To identify notice lessons, trends and enduring challenges with worldwide outsourcing of back office services. Design/methodological analysis/ mount The authors extract lessons, project trends, and discuss enduring challenges from a 20 year research program conducted by these authors and their lengthened lucre of co-authors and colleagues. Findings The authors identify seven important lessons for successfully exploiting the maturing info en gineering Outsourcing (ITO) and Business Process Outsourcing (BPO) markets. The lessons require back office executives to mannikin significant internal capabilities and processes to manage global outsourcing.

The authors shout 13 trends about the size and growth of ITO and BPO markets, about suppliers fixed almost the world, and about particular sourcing models including application service provision, insourcing, nearshoring, bucolic sourcing, acquaintance process outsourcing, freelance outsourcing, and captive centers. The authors identify cinque persistent, bristled issues on global outsourcing pertaining to back office alignment, lymph node and su! pplier incentives, knowledge transfer, knowledge retention, and sustainability of outsourcing relationships. Originality/value The authors present any(prenominal) experimental innovations to manner of speaking these issues. Keywords Outsourcing, International business Paper guinea pig universal review Introduction In recent times, executives in counselor-at-law of back office functions such as human resources,...If you need to get a full essay, order it on our website: OrderCustomPaper.com

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